Refund Policy

AceThinker offers a 30-day money-back guarantee on all paid subscription plans. This Refund Policy outlines the conditions under which refunds are granted, the refund process, and exceptions that apply.

This policy applies to subscriptions purchased directly through acethinker.org. Purchases made through third-party app stores (e.g., Apple App Store, Google Play) are subject to that platform's refund policy.

You are eligible for a full refund if:

•You request a refund within 30 days of your initial purchase date

•You have not violated our End User License Agreement

•Your refund request is for the current billing period (not a prior period)

•You purchased directly from acethinker.org

Refund requests submitted after 30 days from the purchase date will not be eligible for a refund, except in cases of unauthorized charges.

The following are NOT eligible for refunds:

•Renewal charges after the initial subscription period (unless cancelled before renewal)

•Partial months or partial billing periods

•Purchases made through third-party resellers or app stores

•Accounts found in violation of our EULA or Terms of Service

•Free plan upgrades that were used significantly before the refund request

To request a refund, please follow these steps:

•Step 1: Contact our support team at support@acethinker.org within 30 days of purchase

•Step 2: Include your order ID, purchase email address, and reason for the refund request

•Step 3: Our team will review your request and respond within 1–2 business days

•Step 4: Approved refunds will be processed to your original payment method within 5–10 business days

Once a refund is approved:

•Credit/Debit Card: 5–10 business days to appear on your statement

•PayPal: 3–5 business days

•Bank Transfer: 7–14 business days

Processing times may vary depending on your bank or payment provider. AceThinker is not responsible for delays caused by financial institutions.

Cancelling your subscription is separate from requesting a refund. To cancel:

•Log in to your AceThinker account

•Navigate to Account Settings → Subscription

•Click "Cancel Subscription"

Cancellation stops future billing but does not automatically issue a refund. If you wish to cancel AND receive a refund, you must submit a refund request as described in Section 4.

After cancellation, you retain access to premium features until the end of your current billing period.

If you believe you have been charged without authorization, please contact us immediately at support@acethinker.org. We take unauthorized charges very seriously and will investigate all claims promptly.

If verified as unauthorized, a full refund will be issued regardless of the 30-day window.

AceThinker reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. For purchases made prior to a policy change, the policy in effect at the time of purchase will apply.

For refund requests or questions about this policy:

•Email: support@acethinker.org

•Support Center: acethinker.org/support-center/

•Response Time: Within 1–2 business days